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RealtimeSpy Frequently Asked QuestionsPlease view the common questions and answers below regarding our RealtimeSpy software. If you cannot find the help you need then please contact our staff and we will be happy to assist you. RealtimeSpy's 10 Step Installation Guide 1. Nothing happens when I run the RTS logging
module!
2. I configured RealtimeSpy, now how do I install the software? You will need to distribute the RealtimeSpy module you created while running the RTSConfig.exe application. This file you created is the file you will send and run on other PC's. For detailed e-mail and network deployment steps please refer to your product documentation that was installed with RealtimeSpy.
3. How long does RealtimeSpy take to download over a network or via email? Unlike other monitoring packages, RealtimeSpy is VERY small in size (93KB) and will take only a few seconds via email (even on dialup) and only an instant over cable/network connections to download.
4. Will users know RealtimeSpy is installed? No - unless you chose the "alert user" option - users will not know any software is being installed when they execute the RealtimeSpy module you created.
To view your activity logs for RealtimeSpy simply point your browser to http://www.realtime-spy.com/username - where your username is replaced by the username you received after purchasing. You will be prompted for your username and password - enter these as given to you when you purchased RTS.
6. Can others view my RealtimeSpy logs? Absolutely not! Every user has their own unique username and password that only THEY know. You must specify your username and password to login and view activity logs for your RealtimeSpy software.
Yes, you can use the included RealtimeSpy archive utility to download logs from your webspace for future viewing and saving.
8. Will RealtimeSpy work on ALL internet connections? Absolutely. Unlike other remote monitoring products, RealtimeSpy does not care if the monitored PC is behind a hardware firewall or router, or if the PC is on a network, cable, or dialup connection. You will be able to ALWAYS access your logs via your webspace. No need for IP addresses, port numbers, or directly connecting to the remote PC!
9. The attachment I am sending is being rejected! Some email clients/servers reject executable (.exe) attachments. To circumvent this you can zip up the .exe you created using a zip program (such as Winzip) and then send it. You can also place the .exe into a document file (just drag the .exe icon into the document and save it) and send it this way.
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