Please view the common questions and answers below regarding our SpyAnywhere software. If you cannot find the help you need then please contact our staff and we will be happy to assist you.

SpyAgent's 10 Step Guide to Total Stealth Install

1. How do I use SpyAnywhere?

2. How I access SpyAnywhere on the remote PC?

3. How secure is SpyAnywhere?

4. What is the minimum configuration needed to run SpyAnywhere?

5. How do I obtain the IP address of the remote PC?

6. Who will have access to SpyAnywhere?

7. How do I access the remote PC if it is behind a firewall?

8. How do I access the remote PC if it is on a network?

9. I get a 'cannot find server' error when trying to access SpyAnywhere!

1. How do I use SpyAnywhere?

You need to install SpyAnywhere on the remote machine you wish to monitor. Once installed configure SpyAnywhere to load on Windows startup in Listening mode - this will ensure that SpyAnywhere is always running!

2. How do I access SpyAnywhere on the remote PC?

Simply point your browser to http://remote_ip or http://workstation_name (where remote_ip is replaced by the actual IP of the remote computer, and workstation_name would be the workstation name of the remote computer) and enter your SpyAnywhere password in the login area. Once logged in you will have full access to the remote PC!

3. How secure is SpyAnywhere?

SpyAnywhere is secure as you want it to be. SpyAnywhere can be configured to filter IP addresses so only certain IP addresses are allowed access to SpyAnywhere. Make sure you choose a unique IP address for SpyAnywhere as well! You can choose to limit access as well to SpyAnywhere by disabling features that you do not want to be used remotely - such as remote file system browsing.

4. What is the minimum configuration needed to run SpyAnywhere?

All you need for SpyAnywhere is a Windows machine. It does not require a web server, since SpyAnywhere is its own HTTP server. The only thing you need to have running on the machine is TCP/IP.

5. How do I obtain the IP address of the remote PC?

SpyAnywhere can email you the IP address of the remote PC each time it changes - simply enable this option in your settings.

6. Who will have access to SpyAnywhere?

The only user that will have access to the SpyAnywhere software, locally or remotely, is you - or whoever you give the access password and ip address to. SpyAnywhere cannot be terminated locally without your administrator password. You can also configure SpyAnywhere so only certain IP addresses can access the server.

7. How do I access the remote PC if it is behind a firewall?

The easiest way to access a computer that is protected by a firewall is to map one of the firewall's ports to SpyAnywhere's port (default is port 80).

For example:
FIREWALL IP address: 172.120.0.1
SpyAnywhere machine: IP address: 172.120.0.10, Port: 1000

In this case, you should pick a port on the firewall (say, 4000) and map it to 172.120.0.10:1000
Having done the above, you will be able to access the computer with the URL http://172.120.0.1:4000

8. How do I access the remote PC if it is on a network?

If the remote computer is on a network, and SpyAnywhere is already installed, you can either access it externally from the network, or locally on the network. If you are on the same network, then just enter in http://workstation_name, or http://ip_address into your browser to view the computer. However, if you are outside of the network you will have to enable port forwarding on the network router to let you access the machine. Please see Question 7 above for more information on port forwarding.

9. I get a 'cannot find server' error when trying to access SpyAnywhere!

This could happen for a few reasons.

The SpyAnywhere server is not running - confirm it is running in listening mode on the computer you want to access.
The IP or computer name you are using is incorrect.
You are using the external IP for the computer, but it is on a network and you do not have port forwarding enabled (see questions 7 and 8 above)
You are using the internal IP (network IP) for the computer, when you should be using the external (make sure port forwarding is enabled)